Medium choosing the mode of transmission of a message Decoding the act of

Medium choosing the mode of transmission of a message

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Medium – choosing the mode of transmission of a message. Decoding – the act of interpreting a message. Noise – potential interference with the transmission or decoding of a message. 8
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Verbal vs. non-verbal communication (pp. 304-06). Verbal Communication: language used to convey meaning; both oral and written communication Nonverbal Communication: nonverbal actions and behaviors to send significant messages Lean vs. media rich communication (pp. 306-07). Media richness: different media are classified as rich or lean based on their capacity to facilitate shared meaning Rich media: personal; multiple cues to aid in decoding; immediate feedback; face to face Lean media: impersonal; few cues to aid in decoding; delayed feedback; emails/memos Direction of communication within organizations (i.e., downward, upward, lateral) (pp. 307-08). Downward communication : sent from higher organizational levels to lower levels. (i.e. goals, objectives, directions, decisions, feedbacks) Upward communication : sent from lower organizational levels to higher levels. (i.e information, questions, suggestions, problems, requests for clarification) Lateral communication: sent across essentially equivalent levels of an organization. (information (formal or informal) for joint problem solving) Difference between formal and informal channels of communication (pp. 308-310). Formal Channels Specify individuals responsible for tasks Specify individuals responsible for communicating information above and below them Indicate persons to whom work-related messages should be sent Informal channels Tend to operate laterally more than vertically Move information quite rapidly Carry both work-related and non-work information Communication networks (p. 311) Barriers to communication (pp. 312-318) Interpersonal: selective perception; frame of reference; individual differences; emotion; language; nonverbal cues 9
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Affects communication between individual or groups Organizational: hierarchical; functional Affects communication between individual and/or groups within an organization/different organization Communication & negotiation (p. 320-23). Negotiation: process of conferring to arrive at an agreement between different parties, each with their own interests and preferences Day-to-day activities of the manager’s organizational unit Part of a formally appointed negotiating team representing unit or organization Stages- (1) planning and preparation, (2) relationship building between negotiating parties, (3) information exchange, (4) persuasion attempts, (5) concessions/agreement Chapter 12- Individual & Group Decision Making Difference between decision making, formulation, and solution Decision-making: a process of specifying the nature of a particular problem or opportunity and selecting among available alternatives to solve a problem or capture an opportunity.
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