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It also shows that we are care about how our customer and their feelings regarding the product they bought.Describe at least two different approaches of gaining feedback from customers and/or staff.There are two different approaches of gaining feedback from the customers and staff: Discussions with customers– discussions could take place with customers informally, such as asking them for their opinion at the location of your workplace, or after they have purchased a product or serviceFormal customer interviews– we may also decide to organise more formal interviews with your customers to ask for their thoughts on a range of factors about products and services.Seeking feedback from the staff is important because they are the ones on the frontline, they also talk to each and every customer they handled. They will know if the customers are happy with the product.Ref learner guide/ pg. 17-19Activity 1B checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameToni Rose ChanAssessor’s nameBilly RamadasUnit of Competence(Code and Title)Develop and manage quality customer service practicesHA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Date(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signatureActivity 1CEstimated Time25 MinutesObjectiveTo provide you with an opportunity to recognise how to review changes in internal and external environments and integrate findings into planning for quality service.What impact can change to management and organisational structure have on planning for quality service?Describe three examples of advantages of internal recruitment.HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
The recruitment process is shorter Ref learner guide/ pg. 24Why is it important to consider the economic environment when planning for quality service?