With regards to conflict in the workplace most fairly functional organizations

With regards to conflict in the workplace most fairly

This preview shows page 8 - 10 out of 12 pages.

With regards to conflict in the workplace, most fairly functional organizations circle back and forth through stages one, two, three, and four on a regular basis. Exceptional organizations encourage people to push hard at stage one and create incentives to keep people there by rewarding creative output and by affirming and modeling disagreements which don't become personal. Figure 8: PD7 Unit 01 Reflect and Deconstruct 2 03:49 C A S E - B U I L D I N G H A P P E N S B E S T W H E N W E M A S S A G E T H E D A T A T O M A K E U S L O O K G O O D A N D T H E O T H E R P E R S O N L O O K B A D . W I T H R E G A R D S T O C O N F L I C T I N T H E W O R K P L A C E , M O S T F A I R L Y F U N C T I O N A L O R G A N I Z A T I O N S C I R C L E B A C K A N D F O R T H T H R O U G H S T A G E S O N E , T W O , T H R E E , A N D F O U R O N A R E G U L A R B A S I S .
Image of page 8
9 © University of Waterloo and others When a relationship or an organization stays at stage four for awhile, eventually something will happen a tipping point will be reached which pushes the organization to stages five, six, and seven. This is a very hard place to be. At best, it is chaotic; at worst, it destroys people. Recovering from stages five to seven is difficult at best, and for some organizations, it's impossible. S T A G E 5 : E S C A L A T I N G R E A C T I O N S Thankfully, Nikesh and Aaron never get to stage five. If they had, we would have seen that at stage five the commonly understood rules of decorum, the inhibitions which moderate our behaviour, are suddenly removed. This stage has sometimes been called "an eye for an eye". Here, people actively sabotage one another. They don't mind actively escalating the conflict. The days of hoping for resolution are long gone. If you do x to me, I'll do x and y to you. If you do x and y to me, I'll do x, y, and z to you, and so on. S T A G E 6 : A N T A G O N I S M A N D H O S T I L I T Y In this stage, people no longer care who sees them doing what. The conflict is wide open for all to see. And in some cases, a risk of violence emerges. S T A G E 7 : P O L A R I Z A T I O N Whatever camps were being established at stage four are now firmly entrenched. The original conflict is long lost in people's memories. New players have come in and they've pitched their tents in either of these two camps and they may have no clue what the original tensions were. Conflicts at this stage are massively destructive. Imagine a workplace that is operating at level six or seven. Whatever the company does, whether it builds widgets or serves clients, the bottom line has to be seriously affected. The people working for the company spend much more time throwing fresh ammunition at one another or nursing their wounds following tough interactions rather than actually working on whatever they're supposed to be working on. Stage seven conflicts are marked by sick leaves, staff turnover, and lawsuits. And very few organizations, when they reach this stage, recover easily or well; if they do, it usually involves a massive loss of employees and a significant financial output.
Image of page 9
Image of page 10

You've reached the end of your free preview.

Want to read all 12 pages?

  • Spring '18
  • Test, Conflict process

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes