Establish systems for managing conflict You will need to develop policies and

Establish systems for managing conflict you will need

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Establish systems for managing conflict You will need to: develop policies and procedures in an open and democratic way implement policy with honesty, integrity, sensitivity and good judgement.
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Coaching Eight steps 1. Self-assess 2. Negotiate the coaching relationship 3. Create a constructive environment 4. Use coaching strategies 5. Balance positivity with insight 6. Be brutally honest 7. Plan and commit to action 8. Move towards closure
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Coaching models Two well-known models include: GROW: address Goals, Reality, Options and Willingness to change Intentional Change model.
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Mediation When engaging in mediation: secure agreement from all parties for your involvement and the mediation process use the ten strategies, including individual and team coaching techniques explore external mediation options when appropriate or requested.
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Action planning for conflict resolution Goals: 1. Negotiate a solution to the immediate conflict 2. Build Sam’s skills as an effective manager and leader 3. Embed team collaborative processes to build team understanding and reduce potential for future conflict
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  • Two '17

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