types of variations that occur upon/within a company know about the Sarbanes and Oxley act know about educational institutions that studied management/supervision stuff know the typical labeling of levels of management in today's world values of bureaucracy organizational charts, graphic rating scales, other types of chart stuff know about technical vs. conceptual vs. interpersonal vs. other types of skills the aspects of how political/legal stuff affect the business world normal types of studies done within the business world steps of the planning process study areas of globalization, multinational corporations, interactions with foreigners, etc. different kinds of conflict between employees the steps that businesses take when considering getting into foreign markets aspects of an unstable market popular sentiments of the free market philosophy (economics stuff) know the definition of ethics All in all, the DSST guide/instantcert didn't help me as much as I thought it would (which is what I studied in addition to CollegePlus student's notes and notes from this forum)...but thankfully I still passed. Here are some of the areas I remember from the test: - Several questions about the supervisory skills; technical, communications, human relations. - If supervisor acts like this what role he or she performs then; mediator, facilitator... - Organizing, Staffing and Directing was more than a half of the test. I think this is what saved me on the exam. * Several questions on performance reviews. If a supervisor does this what kind of a performance review type does he do. * Span of control, on what does it depend, what if scenarios. * Unity of command, and what if scenarios. * Types of organization to recognize from a given situation. * Diversity, training, and staffing plans. - Levels of management and supervisor. - What each levels of management do and the naming depending on the management level; executives work on company goals, supervisors are on the first level of management etc. Before I forget, someone here posted a great link on the management functions, with a sub link on the each of functions, use that one for your theory basis. Things to know .... Planning, Organizing, Controlling, Directing...huge chunk of exam
Situational Leadership Span of Control .... tons of questions on this Top, Middle and line management Centralized and Decentralized business EPA and OSHA Americans with Disabilities Act and Civil Rights Act...quite a few on these Sexual Harassment and Women at work .... glass ceiling, etc. Cultural Diversity at the work place, how does it affect, etc .... study this well Training, Oreintation, Staffing, HR Interviewing...questions on acceptable questioning, lie detectors, etc. Unity of Command
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- Winter '12
- Management, bureaucratic control, power – leader