Collection – Field Exercise MBA675-T301 Operations & Logistics in the (..pdf

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Chapter 4 / Exercise 2
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; 16/85 roasting plant to ensure alignment between the two locations and to ±lter the information needed for better planning and scheduling. Within the plant, the biggest challenge Ellen faces are the unexpected issues such as employees out sick, equipment being down, ingredients missing documentation that is needed before production can begin. Most challenges can be worked through by understanding the internal processes of operations, however, it is the unexpected issues such as missing documentation that can cause delays in production that will have repercussions on time and cost. For example, when botanicals for the tea production arrive on a truck, the required documentation is needed to accept the product and upload into the system along with the required testing. If the documentation is not included, the product will be rejected or put in holding until all requirements are met. Due to a very detailed production schedule, product that is brought to the plant is expected to be used in production within 12-24 hours, if the missing documentation is not provided by the time it is needed for production, the entire schedule will have to shift out. The manufacturing facility tour was impressive to see the product come in as raw materials and the ±nished product in our cups at a tasting. Ellen is the senior manager of operations for tea and soluble at Kent Flexible Plant. She previously supported the co´ee business and is a 27- year employee at the plant, her ±rst Starbucks role was as a barista in one of the local Seattle stores. Ellen’s educational history is in industrial engineering and operations management. Prior to her Starbucks career, Ellen spent 10 years in the military with an area of focus on bomb disposal. Ellen takes great pride in her work and the 65 employees she manages. The best part about her job is empowering her employees and coworkers to own their work. The work is tangible, each employee actively takes part in creating the products. The freedom and ³exibility to be on the
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Chapter 4 / Exercise 2
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11/21/2017 Collection – MBA675-T301 Operations & Logistics in the (... ; 17/85 (Post is Read) Attachment: KFP Field Exercise Alexandria Loveless.docx (33.058 KB) Conclusion manufacturing ³oor and opportunities for continuous improvement on the day to day processes. Kent Flexible Plant produces a variety of products for Starbucks Co´ee Company’s 29,000 retail stores globally as well multiple channels. Operations strategy acts as a foundation for the work that happens every day in the plant to produce high quality products. Processes from their AOP and goal planning to the quality control and quality assurance and the entire supply chain management, are key to the success of production.

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