13.Between 1980 and 2005, the amount of money (bank deposits, government and corporate debtsecurities, and equity securities) invested in global capital markets more than tripled.(Introduction, difficult) {AACSB: Multiculture and Diversity}14.Experience differentiation is an extension of product differentiation, accomplished by usingpeople's five senses to create an experience rather than simply providing a service.
15.An organization's ability to generate unique advantages over competitors is central to a successfulstrategy implementation.
16.Low-cost leadership is the ability to distinguish the offerings of the organization in any way thatthe customer perceives as adding value.
17.Most services are tangible; this factor determines how the ten decisions of operations managementare handled differently for goods than for services.
18.The relative importance of each of the ten operations decisions depends on the ratio of goods andservices in an organization.
19.Decisions that involve what is to be made and what is to be purchased fall under the heading ofsupply chain management.
20.Manufacturing organizations have ten strategic OM decisions, while service organizations haveonly eight.
21.Errors made within the location decision area may overwhelm efficiencies in other areas.
22.The PIMS study indicated that high ROI firms tend to have high product quality.
