April Show Less Alison Michalik reply to Samantha Kwilosz 3/15/2017 4:17:01 PM RE: Week 3 Part 1 Samantha, Your suggestions on how to increase revenue I think could be valuable to a practice. I had mentioned in another discussion that the amount of new patients in each week or month should be considered when bringing in revenue. I am assuming that this practice is well established considering the
number of NP's currently and the amount of years already put in employed as the NP at the practice. NP's can see established patients, follow up, and sick visits easily. These visits should be kept at a minimum of 15-20 minutes to discuss the progress or acute issue. I am also assuming that their are medical assistance that perform triage prior to the NP or physician visit. This helps fray the time and assists the healthcare provider getting to the "meat" of the visit. No shows for appointments can be tricky. You want to present the practice as caring and a place to come to when you really do need medical attention. According to Kane (2013), a call system is set in place days prior to the office visit to remind and confirm that the patient is in fact coming. Kane (2013), also describes that if the patient does not respond to the message, their allotted time slot goes down to 15 minutes thus opening up another time slot for a patient that is going to show up. In addition, fees for missed visits are often the norm these days. Unpaid fees for missed visits and continued disregard for the appointment, ultimately gets you removed from the practice (Kane, 2103). This is a great way to attempt to increase revenue in my opinion. Thanks, Alison Michalik Reference: Kane, L. (2013). Dealing With No-Shows, Non-payors, and Other Office Problems. Retrieved from: Show Less Jinfae Jeng reply to Samantha Kwilosz 3/19/2017 11:35:42 PM RE: Week 3 Part 1
Samantha, I volunteer at a free primary clinic in which the no- show problem is addressed very directly by a very forward office manager. She calls patients a day or two before their appointment to firmly remind them that their appointment is coming up soon, and that they need to call to cancel if they cannot make it. Short to disallowing further appointments, the office manager does everything she can to firmly and politely let the patients know that they cannot take their free health care appointment for granted. As this is my only experience with this problem, I don't know of other ways to solve or address it. No-show patients are a huge loss of revenue to practices. As a nurse practitioner, one thing that we can do is to emphasize the importance of coming back for follow up appointments to address their health issues, even if they may be feeling better. Follow up appointments are important for further diagnosis and patient education (LaFevers, Ward-Smith, & Wright, 2015).
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