In the Belizean society and by extension the Belizean Hospitality industry there are two main cultures. There is the visible culture that everyone is encouraged to follow and exemplify. This is, for example, being always friendly and kind no matter how offensive you are treated. The other aspect of culture is the none-visible passive aggressive behaviors of Belizeans when they are frustrated. An example is the service, response time becomes slower, and the employees start to complain and grumble amongst themselves. They tend to seek out like-minded employees and get them involved in their discontent. This research will review the Dennison’s Organizational Culture Model (DOCM). In addition, a survey will be conducted with three of the biggest hotels in Belize to get an understanding of the corporate cultures within these organizations. The group will create questions directed to get feedback for each level within the hotel organization see if there is any deviation from cultural expectations. The purpose of the research is primarily as a part of completing a bachelor’s degree from the University of Belize. The secondary purpose is to try to understand the general behavior of corporate cultures in the hotels in Belize. 1.2 Background of Problem Corporate Culture is developed within each and every organization. According to Kotter and Heskett, (1992) Corporate Culture refers to common or persuasive ways of acting that are found in a group and that persist because group members tend to behave in ways that teach these practices to new members and reward those that try to fit in and sanction those that do not.
9 CORPORATE CULTURE OF HOTEL HOSPITALITY IN BELIZE New employees joining the organization easily adapt this kind of culture. Each type of industry or organization has their own unique type of culture. This can be stem from top to bottom (managers to employees) or from bottom to top (employees to managers). If we scrutinize the hotel industry, there are a lot of hotels in Belize that are competing with each other. However, what differentiate them from the rest is the quality of service provided to customers. In Belize City alone, there exist the Ramada Princess Hotel, Radisson Fort George Hotel & Marina, Biltmore Plaza Hotel and the list continues. Each one of these hotels have their own corporate culture and way of operation. The culture of the organization depends on the employee’s beliefs and policies that are in place for employees to abide by. To moderate a culture in an organization that is already established is much likely impossible. Employees are programmed to act in a certain manner due to human behavior of adopting to the environment around them. Sometimes this can be detrimental if the culture that lies before and around the environment is a toxic one. Hotel employees are normally expected to be friendly and pleasant workers so within this research factors will be established that contributes or deducts from the behavioral patterns of each and every hotel workers.
- Fall '18
- The Land