Ritz carltons c ontribution margin will decrease due

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3. Ritz-Carlton’s contribution margin will decrease due to: a. Lost sales due to ―badwill.‖b.Increased costs per ―sale.‖
4. ―Doing things right‖ the first time reduces costs because:
5. a. See textbook section discussing benefits of these techniques, pp. 664666.
6. Nonfinancial measures of customer satisfaction that Ritz-Carlton might use are the following:

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