After much research and deliberation it is my assumption that the reason for

After much research and deliberation it is my

This preview shows page 13 - 16 out of 27 pages.

After much research and deliberation, it is my assumption that the reason for success in quality, and failure in every other category, is due to the focus and emphasis put on the design and vision of the stadium, rather than setting realistic and measurable objectives for scope, time, and budget. Although I am unsure which specific tools and techniques were used for quality control in the Wembley Stadium project, Figure 7 shows the tools and techniques used in quality control as laid out by the PMBOK Guide 5 th Edition. Figure 7 . Quality Control Tools and Techniques TOOLS & TECHNIQUES 1. Seven basic quality tools Cause and effect diagram Used to identify the root causes or contributors to a problem, error, or defect. Flowcharts A flowchart can help you see the relationship between the process steps. Checksheet Used to ensure that a series of steps are followed consistently. Pareto Charts A vertical bar chart that creates a graphic display of events in descending order. Histograms A vertical bar chart arranged to show the shape of distribution of an event Control Charts Used to determine whether a process is stable and predictable Scatter Diagrams An X,Y matrix that plots the relationship between two variables to determine whether a relationship exists 2. Statistical sampling Samples are selected and tested according to the quality management plan. 3. Inspection Examination of the work product to see if conforms to 13
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QSO 645 Final Project Kirsten Langdon standards. 4. Approved change requests review The change requests should be checked to see if the approved changes have been implemented in a timely manner. (Source: adapted from Project Management Institute, 2013 and Stackpole, n.d.) For the Wembley Stadium project, I would recommend that the project manager implement the use of Key Performance Indicators and Earned Value Management (EVM) to help control both the cost and schedule of the project better. The project baseline is the main element of EVM and serves as the reference point for all related activities. EVM is useful in project forecasting as well as providing quantitative data for more effective decision making ( Dwivedi, n.d. ). Examples of the KPI ’s and EVM elements I would implement on this project are shown in Figure 8 below. Figure 8 . Implementation of Project Metrics (Source: retrieved from Lee PMP, 2016) Communication Plan 14
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QSO 645 Final Project Kirsten Langdon It appears with this specific project that there were no clear communication guidelines set amongst key shareholders or throughout the management levels. This is one of the main reasons, I believe, the project was a failure in so many aspects. The poor communication, or complete lack thereof, and the involvement of so many parties made this project unique as well as difficult to manage. The effects of a poor communication plan can be seen in specific examples such as: Initial 2-year delay Construction workers go on strike Upward communication Limited access to design plans Procurement issues
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