Feedback is also provided via mh copes questionnaires

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Feedback is also provided via MH-CoPES questionnaires, inpatient Consumer Evaluation of Services surveys, NSW Health Patient Survey, and directly to the Service. District Level How will I be able to contribute to the direction of the health service? Consumers and carers are able to participate in District committees / networks that report to the District Board or to the MH Executive. The needs of the diverse community are considered in all health planning. State & National Level How will I be able to contribute to policy making and improved standards of care? Consumers and carers are engaged in planning and development of health services through peak state and national health agencies to improve patient outcomes. Consumer Centred Care
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Consumer & Carer Participation – Mental Health Page 6 Strategic District and Facility / Service Level Participation The Mental Health Service has several avenues for consumer and carer participation that enable consumers / carers to have input into Service development and setting of strategic direction. South Western Sydney LHD has a Consumer and Community Council with membership open to Mental Health consumers and carers. The Council reports to the District Chief Executive and has representatives on the District’s Clinical & Quality Council. The Mental Health Service has a Consumer Advisory Committee (CAC) whose membership includes consumer representatives, consumer workers and Mental Health management. The aims of the Committee are to promote consumer participation in Mental Health Services and facilitate integration of consumer perspectives in the planning, development and implementation of local mental health services. CAC reports to the District MH Senior Managers’ meeting. Consumer workers have been employed in the Mental Health Service for many years. The range of roles undertaken by Consumer workers is diverse, covering systemic advocacy, peer support, education, and developing of partnerships with other organisations such as the NSW Consumer Advisory Group. A Carer Worker is employed part-time at Liverpool MHS, providing support to carers in the inpatient units and input into service development and evaluation. The two Districts have an extremely culturally diverse range of communities. The Mental Health Service attempts to address this diversity through employment of bilingual MH counsellors and clinical staff and bilingual consumer workers when possible. The MHS was recently one of two trial sites for the development of the Chinese language version of the MH-CoPES questionnaire. A bilingual consumer worker from SWS LHD MHS is on the steering committee of this project. Consumer workers are members of MHS peak committees and have access to the MHS executive. They are able to express a consumer perspective in discussions and provide feedback to consumer groups.
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  • Fall '19
  • Carer Participation

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