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6. Explain the purpose of key performance indicators.
7. List four different approaches to developing key performance indicators.8. Describe the concept of a balanced scorecard as an alternative approach to measuringbusiness performance through key performance indicators.9. Explain the concept of benchmarking as a way of assessing business performance.10. Provide a definition of a PCBU and outline their key responsibilities.11. Outline the aim and scope of the Fair Work Act 2009.
Assessment task 2Operational plan for King Edward VII CollegeActionsDetails of resources required to achieve actionsTimelinesWhoMonitoring actionsImprove web site information to attract more studentsComputer, internet2 weeksGeneral ManagerReview college performance monthlyConduct annual internal auditInternal audit2 weeksDevelopment ManagerReview the audit developedDevelop and implement workforce planHuman resource, computer, internet2 weeksGeneral ManagerReview the progress of the workforce planDevelop and implement a