Joseph m juran helped establish the field of quality

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3.Joseph M. Juran helped establish the field of quality improvement and one of the strongest principles he promoted was: a.Quality improvement teamsb.Drive out fearc.Quality Firstd.Create awareness of need & opportunity for improvement. 4. Variation designates the distribution or spread about the average of any process. The Variation in a Process refers to all the various outcomes clustered around the average. No process will reproduce the exact same output each time. a. True b. False 5. Lean Projects focus on ________ with a goal of ________. a. Significant, cause unknown problem in an existing process; Reduce defects, cut rework, accelerate cycle time, cut costs b. Inefficient systems and processes; Streamline processes, eliminate waste, reduce cycle time c. Opportunity to build or rebuild entire process or product; Major leap in performance, capability and flexibility d. System for tracking customer needs, measuring processes and managing end-to- end; Customer-focused process management and measurement – sustained improvement 6. Six Sigma Projects focus on ________ with a goal of ________. a. Significant, cause unknown problem in an existing process; Reduce defects, cut rework, accelerate cycle time, cut costs b. Inefficient systems and processes; Streamline processes, eliminate waste, reduce cycle time c. Opportunity to build or rebuild entire process or product; Major leap in performance, capability and flexibility d. System for tracking customer needs, measuring processes and managing end-to- end; Customer-focused process management and measurement – sustained improvement 7.Business systems make certain that _________are in the right place at the right time so that each steps of the process has the __________ it needs. 8.In a Lean Six Sigma Project the role and responsibilities of Leadership includes which of the following? 3
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9. Place the letter in either focus or goal column for the corresponding project type a. DMAIC i. Focus - Significant, cause unknown problem in an existing process ii. Goal - Reduce defects, cut rework, accelerate cycle time, cut costs b. Lean i. Focus - Inefficient systems and processes ii. Goal - Streamline processes, eliminate waste, reduce cycle time c. Design/Redesign i. Focus - Opportunity to build or rebuild entire process or product ii. Goal - Major leap in performance, capability and flexibility d. Process Management i. Focus - Systems for tracking customer needs, measuring processes and managing end to end ii. Goal - Customer focused process management and measurement.
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