183. Company A sued Company B. Discuss the impact this conflict will have on Company B. 184. The VP of operations does not get along with the director of government relations. Their conflict has spilled over onto their teams. Describe the effects you would expect on each group. 185. Some people are much more confrontational than others. Describe when and why conflict can be advantageous to some and not others.
186. You are the plant manager at Acme Plastics. You are running two shifts a day¾a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about three hours to get someone out to unlock it andget the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it? 187. Wilson has determined that the department he supervises has too much interpersonal conflict. What can he do to eliminate some conflict? 188. Kathleen is responsible for the logistics for an upcoming meeting of the Board of Directors. She has four people to support her. Her concern is that she does not like to deal with conflict, and she is sure that some will arise. What techniques can she use to prevent or resolve conflict and build cohesiveness?
Chapter 19--Managing Work Groups and Teams Key 1. Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization. 2. Three basic kinds of groups are found in organizations¾functional groups, informal or interest groups, and task groups and teams. 3. Informal groups in organizations are not very powerful so managers can ignore them. 4. The Internet has served as a platform for the emergence of more and different kinds of informal or interest groups. 5. The need to be a team player has decreased recently, so many organizations will actively resist hiring someone who wants to work with others. 6. Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization, which is "to inspire youth to volunteer, to better their communities and themselves." He joinedbecause of instrumental benefits.
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