CRS 333 Notes Jan. 30th

Well being 3 necessary conditions o winning is

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well-being 3 necessary conditions o Winning is relatively unimportant o When opponents are equally matched, allowing all participants a reasonable chance to win o When there are clear, specific rules that ensure fairness GROUP PRODUCTIVITY Cooperation, not competition, produces higher levels of group achievement o Attempting to achieve excellence and trying to beat others are different goals o Resources are used more efficiently in a cooperative climate (synergy more likely to occur) Group cohesiveness – promoted through cooperation. Competition can harm (we reward winners and are disdainful of losers – Aronson, 1999) DEFENSIVE VS. SUPPORTIVE COMMUNICATION 1. Evaluation vs. Description a. Evaluation – judgment a.i. Criticism, contempt, blame, praise, recognition, flattery b. Description – first person report
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b.i. Use first person language (“I” instead of “you” b.ii. Make descriptions specific , not vague b.iii. No editorializing 2. Control vs. Problem Orientation a. Psychological reactance b. Collaborating and seeking solutions cooperatively combat defensive environments 3. Manipulation vs. Assertiveness a. Are you direct? Are there hidden agendas? 4. Indifference vs. Empathy a. Combating impervious responses 5. Superiority vs. Equality a. Which is conveyed? 6. Certainty vs. Provisionalism a. Powerful vs. powerless b. Do you use perhaps, possibly, probably COMPETITIVE AND NONCOMPETITIVENESS Active listening is focused listening How we listen is important o Shift response – shifts the focus of attention from one to themselves o Support response – attention giving, cooperative effort by the listener to focus attention to another person Competitive interrupting – seizes the floor Ambushing – preparing rubuttals o Probing – seeking additional information o Paraphrasing – concise response to the speaker which states the essence of the other’s content in the listenter’s words
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