Nicholas_Arcos_Dukes_S40068530_Project_HR_1.docx

The person came forward for a reason and part of a

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The person came forward for a reason and part of a leader’s job is to gather the best data at hand in order to make decisions and provide direction Exhibit loyalty and provide guidance it’s not always easy and you want to be careful about the advice you give, but that’s one of the burdens of command. People look for guidance. You can’t just shut them out and tell them to go talk to their manager, especially if they clearly trust your opinion. Command and control leadership doesn’t work in these situations. Reinforce chain of command when appropriate and show compassion when the situation calls for it. Loyalty leads to trust and trust leads to high performing teams. And while the appropriate boundaries and processes are necessary, showing that you care and will support someone else can’t be replaced by any other incentives 5.- what relevant legislation and industry agreements should you be aware of in your response to conflict resolution? Disputes can arise at any workplace. A dispute exists when one or more people disagree about something and the matter remains unresolved. It is often less stressful and costly to resolve disputes at the workplace before coming to the Fair Work Commission for help, as coming to the Commission begins a formal legal process Employers should follow the procedure available to try and resolve disputes before applying to the Commission. Some steps contained in a dispute resolution procedure may be: a.- employee/s meet with their direct supervisor to discuss the grievance b.- failing resolution, the matter is discussed further with more senior management C.- if that does not resolve the dispute, the employer refers the dispute to a more senior level of management or more senior officer within the organisation d.- if the dispute remains unresolved, the employer refers the matter to an independent mediator for assistance in resolving the dispute.
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Resolving workplace issues before they grow into disputes can create strong committment to the solution. If both the employee and employer are able to settle the issue or dispute privately it can save time, and spare both parties the stress of going through a formal legal process
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