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Asynchronous communication:low-speed channels where there is a lag between transmission and reception of messages (email, interoffice memos, voice mail)Control: the degree to which you can manage the communication processConsider the Desired Tone of Your Message Formal vs. informal, recorded vs.casual, handwritten vs. electronicConsider the Organization’s CultureWhat is the preferred means of communication in your company?(Tip: Disconnecting and dissimulation: Too much connectivity isn’t always better)Consider Using Multiple Channels Variety of channels helps in some cases
Communication networks:patterns of contact created by the flow of the messages among communicators through time and space (Formal and informal)Formal communication networks: systems designed by management to dictate who should talk to whom to get a job doneOrganization charts: provide a clear guideline of who is responsible for a given task and which employees are responsible for others’ performance. (Downward, upward, and horizontal communication) Example (Formal Communication Network):
Downward communication: occurs whenever superiors initiate messages to their subordinates-Job instructions-Job rationale-Feedback-IndoctrinationUpward communication: when messages flow from subordinates to superiors -What subordinates are doing-Unsolved work problems-Suggestions for improvement-How subordinates feel about each other and the jobHorizontal (lateral) communication: message between members of an organization with equal power-Task coordination-Problem solving-Sharing information-Conflict resolution-Building rapportForces that discourage horizontal communication:-Rivalry-Specialization-Information overload-Lack of motivation-Physical barriersInformal communication networks: patterns of interaction based on friendships, shared personal or career interests, and proximity. Example:Functions of Information communication networks:-Confirming formal messages-Expanding on formal messages-Expediting official messages-Contradicting official messages-Circumventing formal channelsNetworking