We can offer a discount of on orders over we require

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We can offer a discount of … on orders over… We require payment by bank transfer/letter of credit. Our normal procedure is to… Our normal terms for first-time customers are… We can supply the items you require directly from stock. Saying what you are attaching I am attaching a document that gives full details of… I am attaching our current catalogue ad price list as a pdf file. Highlighting one or two key points You will see that… You will note that our line of …is on special offer. Answering specific questions You will also note that…Our experience in this field includes… We dispatch the goods within 24 hours of a firm order, and for first0time customers our minimum order is US$1,000. I am afraid that model is no longer available. However, … Close We feel sure that… May I suggest that I call you at your convenience to discuss the matter further? If you need any further information, please do not hesitate to contact me. My direct line is… Following up call (supplier) Open Thank you for taking the time on the telephone this morning to explain… Summarising key points I understand that you are looking for… and I am confident that we can find a good solution for your needs. Giving additional information I have attached some information about our company, including… I have attached a list of some of our clients, which you will see include…. Saying you will call back As agreed, I’ll give you a call during the last week of March. I have made a note to call you again after you’ve had a chance to… Perhaps it would then be a good idea to meet to discuss… Close In the meantime, if you would like to discuss any other points, please don’t hesitate to give me a call on my direct line… 122 © CPBE 2019
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Asking for better terms (customer) Open Thank you for sending… We are interested in… However, there are one or two things we would like to clarify before going ahead. Discussing terms Do you give any discount on an order of this size? Would you be prepared to let us have the goods on credit? We need these items by…at the latest. Close If we can reach an agreement on these matters we are sure that we can do more business with you in the future. We look forward to hearing from you soon. Replying and agreeing terms (supplier) Open Thank you for your email of … inquiring about a possible order for… Saying yes In relation to…, we would be happy to let you have… I have spoken to my line manager, and we are able to…on this occasion. Looking for a compromise With regard to…, unfortunately we are not able to…However, I am sure we can find an acceptable compromise. We are prepared to accept… Final details We would we grateful if you could provide bank references. Please return the attached form asap so that your order can be processed without any delay.
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