Privacy act 1988 this is law that applies throughout

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Privacy Act 1988 This is law that applies throughout Australia, regulating the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information. If you have concerns regarding your privacy, you can discuss these concerns with us or use the patient phone to contact the ACT Human Rights Commission on (02) 6205 2222.
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Welcome to the Mental Health Short Stay Unit | 17 FOR CARERS, YOUNG CARERS AND FAMILIES Connection with family is a very important part of the recovery process. For visiting hours and restrictions please see the front of this booklet. If these times are not suitable, please speak with us to make alternative arrangements. You have the right to refuse a visitor. If you refuse a visit and your visitor is distressed by this refusal, they may like to speak with a staff member. For Parents and Children We support keeping parents and children connected however the safety and needs of children will be given priority. Talk with us about ways you can stay in touch with your children when in hospital and how you might best explain to them what has been happening. There are support services that can work with families where a parent has a mental illness. Talk with a social worker if you would like more information about these services. Phone Calls Family and friends are welcome to call the MHSSU on (02) 6174 5679 between 10.00am and 8.00pm seven days per week to speak with you and staff. Support Social workers are available for your family and/or carer throughout your stay to offer support and linkages to other services. Please let us know if your family member and/or carer would like to speak to a social worker. Carers ACT Carers ACT is the recognised expert voice with, and for, carers while being the major provider of carer services and supports in the ACT. Carers ACT offer support such as information and advice, counselling, respite, support groups, educational and social activities. You can contact them on 1800 242 636 (free call from landlines).
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18 | Welcome to the Mental Health Short Stay Unit SUPPORT AFTER DISCHARGE Planning for discharge begins as soon as possible after you are admitted. The aim is for you to be well prepared to return to the community with appropriate supports in place. At the end of your stay at the MHSSU, it is important you are clear about: instructions about medication dosages, side effects and potential interactions with other medications, including over the counter and complementary medicines any follow up appointments any information for family or carers who to call in an emergency or for advice. Crisis, Assessment and Triage Team (CATT) The Crisis Assessment and Treatment Team (CATT) provide a 24-hour, seven day a week service used for assessment and treatment of mentally ill people in crisis situations. CATT Mental Health Triage Service: 1800 629 354 (24 hour service) Community Mental Health Teams Community Mental Health Teams provide mental health assessment, treatment, clinical management, crisis management, family support and referral for people with mental health issues. The teams operate during business hours and referrals are received from a range of sources,
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