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risk analysis of at least three risksto the success of the call centre using therisk assessment matrix in you learner workbook. For each identified risk, you must develop acontingency planto minimise the likelihood or consequences of the risk occurring.Task FourReview the key information provided in the task overview and using the information youprovided in the previous tasks and other information as required, develop an operational planfor the new call centre to be fully operational in three months. You will need to research on the internet for a suitable template.Your operational plan must include:BizOps mission BizOps objectivesBizOps Call Centre strategyAction Plan for key deliverablesKey Performance IndicatorsBudgetRisk ManagementOutcomeApprovals Task FiveArrange a time with your assessor to present your planduring class time before commencingthe next task. You will need to explain and justify each part of your plan, seek theirapproval and agree on any changes required. You must also outline the legislative and regulatory contextof your plan, and BizOpspolicies and procedures that are relevant to the implementation of the plan, including but notlimited to health and safety.You must ensure you communicate with your assessor in an appropriate business manner, as ifyou were addressing a senior manager at BizOps.Your meeting is expected to take approximately 15 minutes.Your assessor will complete Observation Checklist I at the end of your presentation. Pleaseensure you review the Observation Checklist before you commence your presentation so thatyou are fully prepared and know exactly what is expected of you.Please submit the completed Observation checklist Ias evidence of this task.Task SixReview the key information provided in the task overview and develop a recruitment anddevelopment strategyto meet the requirements of the call centre. Your strategy mustcomply with the BizOps recruitment policy and must include:Number of staff to be recruitedFull time or part time, shift workStart dateSkills requiredHow you will source candidatesHow you will protect BizOps’ intellectual property during the recruitment and selectionprocess Initial training to be provided Ongoing coaching and mentoring planPage: 17 of 37Version: 2.2Responsibility: Course CoordinatorLast Reviewed: July 2018