DOMINO’S SIZZLES WITH PIZZA TRACKER 3 Inputs of these systems include improved pizza freshness by overcoming the poor-quality reputation, improving pizza ingredients as well, implementing an online ordering and tracking system, and the online polling system. These, therefore, have given recorded notable output. These outputs include increased online order, improved customer satisfaction and service, reduced training period and reduced operational costs. 2. How do these systems help Domino's improve its business performance? These systems have thrust Domino’s business to different levels of operations and hence improved performance. Several factors have been improved consequently improved business performance. To start with, they have helped reduce operational costs. This is brought about by reduced mistakes and reduced training time. Again, with the use of technology, there is a decrease in workforce required to oversee and run the various process. Secondly is improved data accuracy. With Pulse Evolve, for instance, the management can access current data on sales and purchase. Therefore, this helps make decisions as pertaining to a particular franchise. Online polling also plays a crucial role in relaying data from various stores. Thus, decisions can be made using real-time data. The third is improved customer services. Since customers can order and customize their pizza real-time, customer satisfaction levels have increased. This also enables Domino's to deliver timely to the customer. Fourthly, Domino’s has gained a competitive edge. These systems have enabled Domino's to outdo their competitors hence the upper hand on the market share. This is because the technology-based systems have captured the client base that needs to order real time and track their orders. This is because the customer can access the website and simulated pizza features from the comfort of their offices or homes. Also, there is the improved management function. This means that by accessing real-time operations data from online polling systems, it
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