performance. Both negative and positive emotions can distract workers and reduce job performance. 6. What is the evidence for and against the existence of emotional intelligence? Answer: Emotional intelligence (EI) refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures. a. Self-awareness: being aware of what you are feeling. b. Self-management: the ability to manage one’s own emotions and impulses. c. Social skills: the ability to handle or detect the emotions of others.
d. Several studies suggest EI may play an important role in job performance. e. EI is controversial and there are pros and cons. f. Case for EI: intuitive appeal, predicts criteria that matter; is biologically based. g. Case against EI: too vague a concept, can’t be measured, validity is suspect. 7. What are some strategies for emotion regulation and their likely effects? Answer: Emotion regulation is part of the EI literature but has also been studied as an independent concept. The central ideal behind emotion regulation is to identify and modify the emotions you feel. Strategies to change your emotions
- Fall '12
- Michael R. Carrell, Christina Heavrin, J.D.