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Comm 292 Chapter 3 Notes

Attitudes positive or negative feelings about objects

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Attitudes – positive or negative feelings about objects, people, or events, i.e. “I like my job”, I’m expressing my attitude to work, thus they’re responses to situations. Job Satisfaction – an individual’s general attitude toward his or her job. Enjoying work is almost always the one most strongly linked to high levels of overall job satisfaction. Most people prefer work that is challenging and stimulating to work that is predictable and routine. Four methods of expressing dissatisfaction in the workplace: Active/Destructive Exit – dissatisfaction expressed by actively attempting to leave the organization. Active/Constructive Voice – dissatisfaction expressed by actively and constructively attempting to improve conditions. Passive/Destructive Neglect – dissatisfaction expressed by passively allowing conditions to worsen. Passive/Constructive Loyalty – dissatisfaction expressed by passively waiting for conditions to improve. Organizational Commitment – a state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization. There are three types of commitment: Affective Commitment – an individual’s emotional attachment to, identification with, and involvement in the organization.
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