essential in the development of the healthcare infrastructure. Ethnicity places the community and the population at risk for different health concerns. The community assessment identifies a diverse population at risk for asthma, cancer, diabetes, obesity, heart disease, healthy behaviors, mental health, and substance abuse. Health risks regarding individual choices and lifestyles present a need for community education and access to preventative health care. Mental health is an area that is underfunded by the state, therefore access to services is limited in the community. When there is limited access to primary care, the organization observes a higher utilization of emergency room visits. This results in limited bed availability for patients in the community that medically require an acute hospital level of care. The organization develops strategies to meet the social determinants and to improve the health and well-being of the community . The strategic plan aligns its mission, vision, and values to meet the needs of the community it serves. Nurse Leader Interview Summary Role of the Nurse Leader The nurse leader interviewed was T. Silver, RN Case Management Educator. The educator is a formal leader by design within OSF Healthcare. The educator does not have human resources or disciplinary responsibilities. She is responsible for staff development within the department (Silver, 2018). She is a member of the ministry’s education team and responsible for the development and maintenance of the curriculum specific to Care Management (Silver, 2018). The education curriculum aligns with the organization’s Mission, Values, and Key Results (Silver, 2018). Onboarding education is mandatory for all new employees (Silver, 2018). She is responsible for tailoring the orientation schedule to meet the needs of the mission partners. The orientation entails a combination of in-seat education, preceptor-led or hands-on learning, and shadow experiences (Silver, 2018). She created an education tool to evaluate the learner’s
CONSULTATIVE CHANGE RECOMMENDATIONS 6 performance and role competencies (Silver, 2018). The performance tool is used to assess the competency of the mission partner within 90 days of employment and yearly as a part of the mission partner’s performance evaluation. Organizational goals that the educator supports is workforce commitment, 30-day readmission rates, care transitions, and patient satisfaction (Silver, 2018). The education curriculum aligns with the strategic goals of quality and safety, service excellence, and patient experience. Stakeholders served are frontline mission partners, Care Management leadership, interdisciplinary team, patient and families. She is responsible for maintaining education files, competencies, identifying educational opportunities, creating tools and resources to meet the educational needs of the department (Silver, 2018). She assists in performance evaluations and provides the documentation to the Care Management Leadership (Silver, 2018).
- Fall '18
- Health care provider, OSF HealthCare, OSF