Engagement as well as boosting research and product

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engagement, as well as boosting research and product development.5.Improve retention through customer-oriented processes.84% of customers say the experience that a company provides is asimportant to them as its products and services. It’s this experience thatoften drives retention. One out of three digital consumers in SoutheastAsia will switch brands when they can’t find their preferred brands -however, 42% said they had bought more from established brands inrecent months.HERE’S WHAT CLOUD-BASED CRM OFFERS YOUR BUSINESS.CRM and the cloud computing revolution have changed everything.Perhaps the most significant recent development in CRM systems has beenthe move into the cloud from on-premises CRM software. Freed from theneed to install software on hundreds or thousands of desktop computers andmobile devices, organizations worldwide are discovering the benefits ofmoving data, software, and services into a secure online environment.
DM104 – Evaluation of Business PerformancePage9of21CRM and Vertical SolutionsWORK FROM ANYWHERE.Cloud-based CRM systems such as Salesforce mean every user has thesame information, all the time. Your sales teams out on the road can checkdata, update it instantly after a meeting, or work from anywhere. The sameinformation is available to anyone who needs it, from the sales team to thecustomer service representatives.REDUCE COSTS.CRM can be quick and easy to implement. A cloud-based system doesn’tneed special installation, and there’s no hardware to set up, keeping IT costslow and removing the headache of version control and update schedules.Generally, cloud-based CRM systems are priced on the number of users whoaccess the system and the kinds of features you need. This can be very cost-effective in terms of capital outlay, and is also extremely flexible — enablingyou to scale up and add more people as your business grows.A CLOUD-BASED CRM PLATFORM OFFERS YOU:Faster deploymentAutomatic software updatesCost-effectiveness and scalabilityThe ability to work from anywhere, on any deviceIncreased collaborationWHAT IS VERTICAL SOLUTIONS MARKETING?Vertical Solutions Marketing is an appealing option for growth, especiallyin an era in which organization have already been pared to the bone. Butmanaging the evolving tension between the company’s old and newbusiness structures and sharing and transferring resources among thesolutions units must be done carefully if the move to VSR is to succeed.Vertical Solutions Marketing is a marriage of two distinct concepts, verticalmarketing systems and solutions selling. A Vertical Marketing System is a
DM104 – Evaluation of Business PerformancePage10of21CRM and Vertical Solutionsdistribution channel structure in which producers, intermediaries andretailers agree to act as one to serve their agreed-upon target segment(s).

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Term
Summer
Professor
Maam maty
Tags
Customer relationship management, Vertical Solutions

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