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(this was not the case for high-skill workers, who tend to think of them more positively). These perceptions of job insecurity are rooted not only in the fear of downsizing but also in changes in the skills that are needed to perform the job, access to resources to do one’s job, and a reduction in the decision-making autonomy afforded to employees. Employees who are “left behind” after
downsizing related to the addition of automated processes may often perceive the processes as unfair and unjust, with their attitudes being negatively affected. Given the rapid expansion of automation in the form of kiosk-based services, it appears as if this new technological development might be here to stay.Q1. Do you think employee attitudes are ultimately impacted by such initiatives like Self-service Kiosks?Why or why not? What types of job attitudes do you believe will be affected by a switch to Self-service Kiosks? Inferring from the case above it can be said with certainty that Job Attitude is going to beaffected due to Automation. Job attitudesJob Satisfaction: It is going to increase for the high skilled worker due to the reduction of manual and repetitive tasks and more focus on the creative and intellectual work, for low skilled worker the impact would be negative as there would be changes in the skills needed for the job and they have a lack of access to the resources required to upskill.Job Involvement: Will increase for the high skilled workers as they can achieve higher efficiency and productivity in less time. For low skilled workers, they can feel a lack of autonomy, low levels of job contribution which would decrease their motivation toworkOrganizational Commitment: Organizations that employee streamline integration of automation can reduce workload on employees, and increase their productivity, employees would find it hard to switch to an organization that does not employee these processes thus making them more committed. Low skilled workers will be in fear of losing their jobs and turning redundant.Perceived Organizational Support (POS):Managers and leaders of the organization would have more time can connect better with employees to establish deeper connections if a lot of work is automated, plus employees can engage amongst themselves and bond which would create a support system. Low skilled workers will be in constant apprehension of losing control and getting laid off thus decreasing POS.Employee Engagement:Overall levels of satisfaction, involvement and Enthusiasm would increase for high skilled workers and decrease for low skilled workers due to the pints stated above.