WEEK 9 WEBCAST LEADERSHIP Leadership is an interactive process in which leaders

Week 9 webcast leadership leadership is an

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WEEK 9: WEBCAST – LEADERSHIP Leadership is an interactive process in which leaders and followers engage within a distinctive context to fulfil a mutually important purpose The four lenses of leadership: 1. POSITION: all about the person at top of the organisation 2. PERSON: exceptional qualities, leadership style 3. RESULT: has the organisation achieved what it set out to achieve 4. PROCESS
BOVEE&THILL: “MANAGEMENT ROLES, FUNCTIONS, AND SKILLS” Management is the process of planning, organising, and controlling to meet organisational roles ROLES OF MANAGEMENT There are three groups of MANAGERIAL ROLES, which is the behavioural patterns and activities involved in carrying out the functions of management 1. INFORMATIONAL ROLE -Gather information from both inside and outside sources -The use of “executive dashboard” – provide quick-read summaries of vital performance variables, to help managers avoid information overload -Managers communicate all sorts of information to employees, other managers, and stakeholders, this information involves virtually every form of information, from technical and administrative to motivational talks, can involve media, private conversation -With social media, more people can participate and communication is more immediate and less formal, where as in the past, communication was often concentrated in formal channels and flow from one manager down to his or her subordinates or from the company to customers 2. INTERPERSONAL ROLE -provide leadership to employees -building relationships -acting as a liaison between groups and individuals both inside and outside the company -effective managers tend to excel at networking, fostering relationships with many people within their company and with people in their industry and community where they do business 3. DECISIONAL ROLE -finding how to respond to a customer complaint to deciding whether to acquire another company or develop a new product line -allow employees to make decisions THE PLANNING FUNCTION Managers engage in planning when they develop strategies, establish goals, for the organisation and determine the best ways to achieve them STRATEGIC PLANS: plans that establish the actions and the resource allocation required to accomplish strategic goals , are usually defined for periods of two to five years and developed by top managers The strategic planning process involves six steps:
1. MISSION, VISION, AND VALUE Business most first agree on the basic principles that define the organisation, and such agreement can be articulated in three interrelated statements: 1. Mission Statement: a brief expression of why the company exist, what it aims to accomplish for stakeholders 2. Vision Statement: a brief and inspirational expression of what a company aspires to be 3. Value statement: identifies the principles that guide a company’s decisions and behaviours Many companies spend a lot of time creating but never look at these statements, however, if the statements are: 1. Crafted with the purpose of truly defining what the

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