To provide you with an opportunity to identify how to communicate policies, procedures and expectations to staff; and make policies readily available to customers and staff.Why might it be useful for employees to listen to the policies and procedures of other staff members in group meetings? HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Activity 2A checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Ristina Liu Assessor’s name Billy Ramadas Unit of Competence (Code and Title) Sitxccs008 Develop and manage quality customer service practise Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature Activity 2B Estimated Time 20 Minutes Objective To provide you with an opportunity to recognise how to monitor customer service in the workplace to ensure standards are met. What aspects of phone calls to customers should be monitored in order to ensure standards are being met? Providing an identification HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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- Fall '19
- Unit of Competence, Ristina Liu, Billy Ramadas