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82. (p. 379) According to Herzberg, which of the following is an example of a motivating factor? A. Pay B. The work itself C. Working conditions D. Company policy E. Supervisors According to Figure 12.4, the work itself is a motivation factor in Herzberg's two-factor theory. 83. (p. 379) According to Herzberg, which of the following is an example of a hygiene factor? A. 84. (p. 379) According to Herzberg's two factor theory, in the zone between the motivating factors and the hygiene factors, employees are A. dissatisfied. B. satisfied. C. neither satisfied 85. (p. 380) According to Herzberg's two factor theory, only ______ factors can make employees satisfied with their jobs. A. motivating B. growth D. self-actualization C. hygiene E. achievement 86. (p. 380) Which of the following is a higher-level need based on the four content theory perspectives? A. Esteem B. Existence C. Hygiene D. Physiological E. Safety According to Figure 12.5, esteem is the only higher-level need. 87. (p. 380) Pieter is manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters and lack of raises this year among workers on his shift. According to Herzberg, Pieter should first concentrate on A. needs for achievement. B. hygiene 88. (p. 380) According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to A. provide opportunities for achievement. B. publicly recognize good