The sales manager will inform his team to comment and

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The sales manager will inform his team to comment and promote BBQfun’s upcoming e-store. A summary of consultation meeting with the Technology Consultant A written agreement of ownership and confidentiality will be signed by the web developer Pictures of BBQfun’s products will need to be taken Specific information on each product such as measures and physical appearance, colour variations and written details or availability in stock. BSBMGT517 Manage operational plan Assessment – Version: 1.0 (Created: 11/10/17; Printed: 18/10/18) This document is uncontrolled version when printed 59
Discussion on how easy it must be for the customer to navigate across the webpage Section for direct chat with customer service staff Constant update of the webpage Design for each season of the year where sales usually peak (Christmas, boxing day, Summer season, australia day, etc.) Time to be ready and costs of the web page. Guarantee Beta testing dates. Box of comments and suggestions. Action Plan Action Plan Milestone: Action and/or objective (Major steps for resourcing of physical or human resourcing) Date (timelines) Person responsible Budget or resources (where applicable) Human Resourcing: Recruitment · Warehouse workers · Online sales workers · Truck drivers 3 months HR team 30,000 Human Resourcing: Online sales training 2 months Managers and HR All staff 24,000 BSBMGT517 Manage operational plan Assessment – Version: 1.0 (Created: 11/10/17; Printed: 18/10/18) This document is uncontrolled version when printed 60
Human Resourcing: Management training 1 month HR team 27,000 Human resourcing: Source existing employees to work in customer service department/area 1 month Hr team All staff NA Physical resourcing: Develop e-commerce website 3 months IT team Website developer 100,000 Physical resourcing: Purchase new plant equipment i.e. forklifts and delivery trucks 1 month Managers Hr team Delivery trucks $50,000 x 6= $300,000 Forklifts $10,000 x 3 = $30,000 Physical resourcing: Warehouse and office reconfiguration 2 months Managers Hr team Store manger 50,000 Performance indicators Develop performance indicators for operational and financial targets and amend existing operational plans to include KPIs and financial targets related to e- commerce strategy. Operational plan BBQ Fun Operational Plan 2013–2014 Objectives KPIs Financial targets Engaging with customers through marketing, research and personalised service. Surveys on customer satisfaction. Evaluation of marketing opportunities. Revenue target = $11 million Profit target = $1,792,286 Building reputation for quality products and quality Research of resourcing needs. $920,000 BSBMGT517 Manage operational plan Assessment – Version: 1.0 (Created: 11/10/17; Printed: 18/10/18) This document is uncontrolled version when printed 61
customer service: Raise organisationa l profile by 20% Improve client satisfaction performance by 25% Constant contact with suppliers.

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