•Reducing administrative load towards the end of semester.•Reducing complaints. Step 5:Reassess: –Can we identify further constraints (e.g. different issues in marking turnaround, rigid deadlines re submission?)The University of SydneyPage 22Lecture Example III –Quantitative assessment of TOC steps–A division within an academic institution offers 2 grading services for Junior and Senior units.–They use 3 types of grading materials: SQ, MCQ & EQ. –There are 3 service activities performed by 4 staff members (M1- M4).–J grades 20 papers/day and S grades 10 units/day.–The service ‘charge’ for J and S grading is $100/paper. –Material cost: SQ ($40), MCQ ($10), EQ ($20).–The activity usage is depicted on the flowchart.The University of SydneyPage 23JuniorGradingM4 –10 minutesEssayMaterialsShort answermaterialsMarkingM3 –5 minutes MCQmaterialsMarkingM3 –10 minutes MarkingM1 –15 minutes MarkingM2 –10 minutesMarkingM2 –20 minutes GradingM4 –10 minutesSeniorThe University of SydneyPage 24Required:1. Identify the constraint2. Determine the most ‘profitable’ serviceunder:–Traditional approach–TOC approach3. Determine the optimal service mix under the existing constraint–Assume operating expense at $1,400–Supply information as given (see Table)
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