That led to cost savings better customer service

  • No School
  • AA 1
  • 4

This preview shows page 1 - 3 out of 4 pages.

that led to cost savings, better customer service, safer operations, decline in staff frustration 4.2 PRODUCTIVITY BENEFITS more productive due to elimination of boundaries: 14% of employees access corporate apps and databases from consumer devices on regular bases outside of business hours, 22% check corporate emails on private phone before going to bed example: marine pilot replaces book full of maps with light-weight iPad
Image of page 1

Subscribe to view the full document.

Zoe Zwiebelmann Maastricht University IM Session 3 4.3 EMPLOYEE SATISACTION BENEFITS characteristics of employees entering workforce: high levels of comfort with + expectations about social networking, consumer technologies characteristics of current employees: value independence and enjoyment from being able to choose own tools + convenience of working with up-to-date technology that matches work all three areas of benefits are equally important to interviewees 5. STRATEGIES FOR RESPONDING TO IT CONSUMERISATION • 1/3 of orgas laissez faire strategy; 1/3 of orgas authoritarian style; 1/3 of orgas middle ground strategies (one of them) 5.1 LAISSEZ-FAIRE STRATEGY Laisse-faire strategy: boundless tolerance of allowing consumer IT into workplace; some orgas have no policies, mandates, incentives in place – others do but don’t enforce them • laissez-faire style appeals to many employees as they can make own choice on what to use prevalent in: start-ups; universities; loose venture partnerships pros: freedom of choice promotes entrepreneurship; reduction of costs on IT infrastructure cons: concerns about data security + technological standardisation and compatibility 5.2 AUTHORITARIAN STRATEGY Authoritarian strategy: exercise tight control over scope and number of consumer devices and applications used inside organisational boundaries prevalent in: organisations where compliance is major concern highly regulated = financial services, healthcare, government pros: anticipated cost savings, easier maintenance, simplified security measures cons: difficult to curb use of devices – personal phones and tablets are always with workers 5.3 MIDDLE GROUND STRATEGY #1: BROADENING THE SCOPE
Image of page 2
Image of page 3
  • Fall '19

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes