A True 4 Service industries have be highly deregulated in the past B False 7

A true 4 service industries have be highly

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workers from poverty. A) True 4. Service industries have be highly deregulated in the past. B) False 7. The Japanese define service quality as doing right the first time. B) False?
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9. Globalism and cultural convergence are related. A) True 10. Our vision of the world is based on our _____________. A) linguistic background 12. Service quality is a very hard to define construct. A) True 13. Teleological evaluation deals of the consequences of a decision. A) True 14. We see the world based on the descriptors used in our language. A) True 15. In services it is hard to separate the production and consumption of the service. A) True 16. All of the following reduce uncertainty avoidance in human societies except: E) globalism 17. The major difference between a value and a norm is that a norm is statistical. A) True 19. A value becomes a norm when 51% of the people prefer it. A) True 20. Big steel bank vaults improve perceptions of service quality. A) True
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  • Spring '14
  • Hsiao-YunTeng
  • Sociology, quality control problems, cultural convergence

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