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workers from poverty.A)True4.Service industries have be highly deregulated in the past.B) False7.The Japanese define service quality as doing right the first time.B)False?
9.Globalism and cultural convergence are related.A)True10.Our vision of the world is based on our _____________.A)linguistic background12.Service quality is a very hard to define construct.A)True13.Teleological evaluation deals of the consequences of a decision.A)True14.We see the world based on the descriptors used in our language.A)True15.In services it is hard to separate the production and consumption of the service.A)True16.All of the following reduce uncertainty avoidance in human societies except:E)globalism17.The major difference between a value and a norm is that a norm is statistical.A)True19.A value becomes a norm when 51% of the people prefer it.A)True20.Big steel bank vaults improve perceptions of service quality.A)True
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Sociology,quality control problems,cultural convergence