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oCosts organizations approximately 14.6 billion dollars per yearProduction DevianceWasting resources is the most common form of production deviance, when employees use too many materials or too much time to do too little work.oWorking too slowly, taking too many breaksSubstance abuse is the abuse of drugs or alcohol before coming to work or while on the job. oCompromises efficiency oWriting prescriptions for things you do not need or will sell – affects entire company and probably other peoplePolitical Deviance
Gossiping is having casual conversations about other people in which the facts are not confirmed as true. oUndermines morale Incivility represents communication that is rude, impolite, discourteous, and lacking in good manners. Personal AggressionHarassment occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague. Abuse occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur. Counterproductive Behaviors, continued.There is evidence that people who engage in one form of counterproductive behavior also engage in others. Counterproductive behavior is relevant to any job. It doesn’t matter what the job entails; there are going to be things to steal, resources to waste, and people to be uncivil toward. oprivate, public, non-for-profit – it will happen in all It is often surprising which employees engage in counterproductive behavior. oIt does not mean they are a bad person… you can be high in task performanceoAnd there is NO mold for a person that is high in counterproductive behaviorsDespicable Me Example – oGru – Yes he is a good performer, butttt oTask performance – he did his job of stealing the shrink ray (but it is theft – so counterproductive behavior) but citizenship behavior of destroying the game to get the unicorn for his daughter (doesn’t justify it though)oDon’t put molds on peopleWhat does it mean to be a Good Performer?Good at the particular job tasks that fall within job description. Engages in citizenship behaviors directed at both coworkers and the larger organization. Refrains from engaging in the counterproductive behaviors that can so badly damage the climate of an organization. Workplace Trends and Job PerformanceStatistics from the U.S. Department of Labor confirm the rise of knowledge work,in that jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity. oChallenging to find workers for physical jobsService work involves work that provides nontangible goods to customers ‐through direct electronic, verbal, or physical interaction.