book anderson nursing leadership, management & professional practice for LPN Flashcards

effective performance appraisals
Terms Definitions
what is employee guidance
providing employee guidance and empowering employees to take appropriate actions in order to achieve company goals
what is job satisfaction
sense of achievement, thanks and positive recognition, guidance & mentorship, apportunities for professional development, open communication, pleasant environment, adequate staff, support, good work hours
employee guidance: ex as LPN
guiding CNAs and assigning them to empower them in a positive way
when ppl are guided they begin to feel _____________ w/ where they are _________
confident; headed
what is job dissatisfaction
vague inconsistent rules/expectation, lack of recognition, no committment to professional development, lack of being kept informed, lack of input, lack of help, lack of involvement in decision making, inadequate feedback on performance, excessive workload
effective performance appraisals: what should serve as the basis
the job discription
effective performance appraisals: administration should support _________-
the system
effective performance appraisals: expected level of _________ is clear
performance
effective performance appraisals: evaluator knows the ________
the employee
effective performance appraisals: procedures are consistently _______
applied
effective performance appraisals: evals are given in a _________ manner
timely
effective performance appraisals: when are appraisals given
after orientation, 90 days, 6 months and then yearly
effective performance appraisals: evaluators need to be what ______
well trained
effective performance appraisals: the _________ and ________ are known to employee
rewards and disciplinary actions
effective performance appraisals: employee knows final disposition of ______
eval (they know what to work on)
Teambuilding: Goals- what are they
provide strenth and support, encourage specialization (sometimes one person is reaclly good at skill), formulate ideas and plans, promote common sense and purpose (don't want to get stuck doing things with no purpose)
Teambuilding: a group is not always a ___________
team
Teambuilding: it must be carefully _________ and __________
constructed and chosen
Teambuilding: what is the peer interview for
how it person connecting
Teambuilding: characteristics of a team
clear and evaluating the goal (the pt outcome), results driven (what are the results we want), focus and structure, competent members, unified commit, collaborate, excellence, external support, principles of leadership
Teambuilding: characteristics of a team- what are the results driven
continuous quality, focus on oucome not critisism, energy
Teambuilding: characteristics of a team- how is it structured and focused
leaders and followers
Teambuilding: characteristics of a team- unified commitment- work is not a ________
series of tasks or a check list
Teambuilding: characteristics of a team- collaborative climate- you become the ______ & __________
learner and teacher
Teambuilding: characteristics of a team- what is excellence of standards
the quality of work is high
Teambuilding: characteristics of a team- what is principled leadership
is your personal conduct and behavior professional, it has to be functional
Teambuilding: what is group think
ppl have an idea and they just run with it regardless if it is truth (leads to wrong thinking and unsafe practice)
teaching and learning: it is a lifelong ________
journey
teaching and learning: life long journey: the lifelong journey ensures what; improves what ; prevents what
safe practice; improves quality of care; prevents obsolescence
teaching and learning: life long journey: eveidence based improves what
quality of care and prevents obselence
teaching and learning: purpose of it (5 things)
valuable resource to agency, promotes good will, promotes high quality performance, organizational development, stimulates empowerment
teaching and learning: what are the variables
motivation, relevence to work situation, logical organization, repetition, elimination of extraneous/immaterial content, promotion of feedback
teaching and learning: variables- what is motivation
each person has there own, if there is none no learning will take place, you have to be motivated to learn
teaching and learning: variables- relevence of work situation will effect what
the influence of the work situation
teaching and learning: variables- logical organization- if teaching is organized it is _____ , and learning will_______
easily understood; take place (with out these things learning cannot occur_
teaching and learning: variables- logical organization- know pt way that they ________
learn (visual, auditory and kinistetic)
teaching and learning: variables- repetition- why is this important in pt teaching
if it is repeated to pt they realize it is important and they should learn it
teaching and learning: variables-eliminating extraneous/immaterial content- what is this
only show pt what is needed to learn in the time that they are given to them (ex if they are leaving today and a new diabetic- make sure they know how to give the shot)
teaching and learning: methodology- what are the different approaches
role modeling/mentoring, discussion, stimulation, case studies, games, computer application, modular learning, audiovisual, lecture
teaching and learning: methodology- what is role modeling/ mentoring
show others how to
teaching and learning: methodology- discussion - the more the pt is _____ the more they will _______
involved ; learn
teaching and learning: methodology- how does stimulation help them
pt has to be given a reason to learn
teaching and learning: methodology- what is modular learning
learning in chunks
teaching and learning: methodology- no one ______ is good all the time
method (have to mix it up)
teaching and learning: types- what is orientation
learning the ways of the facility you are hired into, learning the basics and cultures of job, and show that you are competent
teaching and learning: types- orientation is the easiest time a facility can ______ a new employee
fire
teaching and learning: types- what is inservices and continueing education
ongoing education, different types of them
teaching and learning: record- it is important that if you go to an indervice that you_________
sign in
teaching and learning: record- what are offerings/ aobjectives
they can be contact hours if they are nursing focused, and by end of program attendees should be able to follow the objectives
teaching and learning: record- the 3 areas of records
objectives, results, evaluation
health literacy
ability to read, understand and act on health related concerns
what is the average american reading level
8th grade
pt with inadequate health literacy are most likely to be ________
hospitalised
inadequate health literacy: ways to help these pt learn new methods
improve communication skills, adopt an attitude of helpfullness, engage the staff, safe environement, slow down, "living room language", visual aides, teach back methods,
implementation of change: what are the two types
planned and unplanned
implementation of change: ex. of planned changes
computer charting, new policy
implementation of change: ex. of unplanned changes
fall, short staffed
implementation of change:planned change- a _______ decision is needed
definitive
implementation of change: planned change- what is needed in the definitive desicion
what is the need for change, who needs to be involved, eveidenced based information is needed, set goals for change, committment to change
implementation of change: planned change- what are the two forces in committment to chagne
driving force, and restraining force
implementation of change: planned change-- what is driving force
force for the change
implementation of change: planned change- what is restraining force
force against the change
who is kurt lewins
father of change theory, made the change theory
kurt lewins change theory: what are the three phases
unfreezing, moving and refreezing
kurt lewins change theory: unfreezing- what is it
critical 1st phase to arose the interest, introduce what is happening recognize need for change
kurt lewins change theory: unfreezing- it can create ____ & ____
uncertainty and confusion
kurt lewins change theory: unfreezing- - provide ____ for the change
safety
kurt lewins change theory: unfreezing- cannot move ahead until when
thaw has occured
kurt lewins change theory: moving- what is it
the actual implementation of chang, has to happen imediately after unfreeze
kurt lewins change theory: moving- sometimes they may begin ahead of _
schedule
kurt lewins change theory: moving- encourage _____ forces; limit ______ forces
driving; restraining
kurt lewins change theory: refreezing- what is it
the final phase, it is the ability to intigrate and stabilize change
kurt lewins change theory: refreezing- how do you intigrate and stabilize change
eval progress until status is normal
what is the change agent role of the LPN
awareness of change and implications, use of planned process, identification of driving/restraining forces, allowance of sufficient time, availability of psychological safety, solidification of change
Time management: what are the two essential qualities
effectiveness; efficiency
Time management: what is effectiveness
involve setting priorities, reaching right goals w/ pt satisfaction
Time management: what is efficiency
helps you get things done as quickly as possible, conserving effort. minimizing time and resources while not reducing outcome effectiveness
Time management priorities: whare are they
needs of group pts, relative importance of care activities, relative urgency of activities, consequences involved, existing time frame, estimated time, activities should help prevent future possible problems
what are ineffective time use factors
unclear goals/priorities, chaos management, fear of downtime, need to be a caretaker, fear of success, fear of failure, fear of disrupting status quo
laws governing time: what is murphy's law
if anything can go wrong it will, nothing is as simple as it seems, everythingwill take longer than it should
laws governing time: what is parkinson's law
work will expand to fill time available
what are principles of work organization
determine goals of assigned clients, make a ranked to do list, estimate time needed for each, set limits by saying no, eliminate unnecessary steps or work, reserve time to deal time unexpected demands
priority ranking of individual needs: how many ranks are there
4
priority ranking of individual needs: what is the first order
pt safety, anything immediate threat
priority ranking of individual needs: what is the second order
actual problems which they requested help (by pt or family)
priority ranking of individual needs: what is the thrid order
actual or potential problems for which they don't recognize is a problem (ex education on foot care), not immediate safety issue
priority ranking of individual needs: what is fourth order
anticipated potential or actually problems in future (ex: finances for meds)
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