Exam #3

Terms Definitions
Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Lupe is most likely a member of _________ management. (middle, top, supervisory, line)
Top management.
Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans? (staff, top, middle, supervisory)
Middle management.
Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a _______ manager. (staff, supervisory, mid-level, technical)
Supervisory manager.
As someone moves up the managerial hierarchy, which skills become relatively less important? (technical, human, conceptual, supervisory)
Technical skills.
First line managers interact continuously with members of the work team. Therefore, they must possess effective _______ skills. (conceptual, technical, visionary, human)
Human skills.
Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective _______ skills. (human relations, technical, conceptual, supervisory)
Conceptual skills.
Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward? (organizing, directing, controlling, planning)
Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Damien is engaged in the ________ managerial function. (controlling, planning, organizing, directing)
Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the _________ managerial function. (planning, organizing, directing, controlling)
Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the _______ managerial function. (planning, organizing, directing, controlling)
Kiki strongly believes that college students need credit counseling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting __________. (strategic planning, the organizing function of management, vision, strategic managemen
Generally, which type of manager needs vision the most? (supervisory, staff, middle, members of top management)
Members of top management.
__________ planning is the most general and far-reaching type of planning. (tactical, strategic, contingency, operational)
By creating a needed flight schedule between St. Louis and Chicago, Southwest Airlines was using _______ planning to complete its goals. (contingency, strategic, operational, tactical)
Tactical planning.
________ planning involves choosing specific work targets and assigning employees and teams to carry out plans. (strategic, operational, contingency, tactical)
Operational planning.
Nearly a week before Hurricane Katrina reached New Orleans, Wal-Mart began moving trucks and supplies into position, as specified in the company's _________ plan. (tactical, strategic, operational, contingency)
Contingency plan.
Senior management usually spends the majority of their time on ________ plans. (tactical, contingency, strategic, operational)
Strategic plans.
Tactical planning is primarily the responsibility of ___________. (top managers, middle managers, supervisory managers, the CEO)
Top managers.
What is the first step in the strategic planning process? (Create a mission statement; Monitor and adapt plans; Assess competitive position; Develop strategies for reaching objectives)
Create a mission statement.
By using a(n) ___________, Starbucks addressed the threat of fluctuating consumer trends b offering a variety of beverages and merchandise beyond coffee. (mission statement, contingency plan, matrix, SWOT analysis)
SWOT analysis.
When Capital One Financial utilized their extensive database to customize its credit card operation, the company was in the _________ phase of planning. (monitoring, implementation, decision making, vision)
Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are _________ decisions. (creative, standard, programmed, strategic)
ABC Corp. has established a discount schedule for large-volume clients. This _________ will allow managers to devote more time to complex issues. (Increased sales volume; Nonprogrammed decision; Increased profit margin; Programmed decision)
Programmed decision.
Luis is CEO of a new company that makes handheld computers. He is trying to decide between using the Windows Pocket PC operating system and the Palm operating system. Luis is __________. (creating a vision; developing a mission statement; making a nonp
Making a nonprogrammed decision.
Autocratic leaders ___________. (make decisions on their own, often without consulting others; believe in minimal supervision; are open-minded leaders; involve subordinates in making decisions)
Make decisions on their own, often without consulting others.
Democratic leaders __________. (involve their subordinates in making decisions; let people know only what they need to know to do their job; are always the most effective leaders; leave all decisions to their subordinates)
Involve their subordinates in making decisions.
Which leadership style would allow sales personnel to participate in setting sales quotas? (free-rein, judgmental, democratic, autocratic)
Marcus concentrates on providing resources his subordinates need, but leaves most decisions up to them. Marcus is a(n) _________ leader. (autocratic, free-rein, task-oriented, democratic)
The best style of leadership is _________. (democratic; dependent on employee feedback; dependent on the leader's base of power; free-rein)
Dependent on the leader's base of power.
The three key elements present in an organization are _________. (Human interaction, employee grievance procedures, and structure; Goal-directed activities, structure, and human interaction; Human resources, financial resources, and innovation; Polices,
Goal-directed activities, structure, and human interaction.
The process of dividing work activities into units is known as _________. (organizational management, programming structure, streamline management, departmentalization)
Jeff would like his firm divided up into work units representing finance, marketing, and production. This is known as _________ departmentalization. (product, geographic, functional, process)
Procter & Gamble is subdivided by its different lines (such as food products, toiletries, and detergents). Procter & Gamble is departmentalized by ________. (process, customer, function, product)
Leticia is organizing the sales force for her wholesale office-supply business. She has decided to divide the sales force into three groups: one specializing in sales to schools, a second contacting government offices, and a third focusing on business cus
The organizational structure based on a direct flow of authority from the top manager to subordinates is the _______ organization. (functional, line, matrix, line-and-staff)
The set of relationships that indicates who gives directions to whom and who reports to whom is known as the _______. (hierarchy of organizational objectives; span of management; organization chart; chain of command)
Chain of command.
Volunteers at the FBA decide to use an organizational structure in which authority and responsibility are jointly held by the enitre group rather than a single manager. These volunteers are using _________ organizational structure. (functional, matrix,
Ian's company occasionally produces special products that require the cooperation of a variety of personnel from many departments in addition to the normal product lines. What form of organizational structure is best suited for this operation? (matrix,
Matrix organization.
The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of _________. (human resource management, human asset accounting, management objectives,
Human resource management.
Which of the following is an overall objective of the human resource management department? (Forecasting anticipated sales; Maximizing employee effectiveness in the organization; Determining sources of operating funds; Daily supervision of hourly employee
Maximizing employee effectiveness in the organization.
Which of the following sources of candidates for job openings is relatively inexpensive and helps build employee moral? (executive search firms, current employees, public employment agencies, newspaper advertisements)
Current employees.
Learning the best practices of the top companies is an approached referred to as __________. (benchmarking, performance appraisal, orientation, management development)
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