Organizational Behavior FINAL EXAM Flashcards

Conflict resolution style
Terms Definitions
Normative guidelines
utilitarian, rights, justice
ASA Framework
A theory (Attraction-Selection-Attrition) that states that employees will be drawn to organizations with cultures that match their personality, organizations will select employees that match, and employees will leave or be forced out when they are not a good fit.
need to work together
Economic, social, and cultural connectivity (and interdependence) with people in other parts of the world.
habitual patterns of behavior, thought, and emotion
Property Deviance
Intentionally reducing organizational efficiency of work output.
Organized anarchy relates to
Uncertain environments
the relatively stable capabilities people have to perform a particular range of different but related activities
Delphi method
A structured team decision-making process of systematically pooling the collective knowledge of experts on a particular subject to make decisions, predict the future, or identify opposing views.
The process of selecting, organizing, and interpreting information in order to make sense of the world around us.
Learned predisposition toward a given object
(vs judging)
-spontaneous in attitude & action
-keep  options open for as long as possible
-meet deadlines by last minute
-are often late
-may seem disorganized
Force-Coercion Strategy
Uses authority, rewards, and punishments to create change
Stealing company products or equipment from the organization.
role conflict
conflicting expectations that others have of us
is job satisfaction rational or emotional
Performance-prove Orientation
focus on demonstrating their competence so that others think favorably of them.
Perceived conflict
Substantive or emotional differences are sensed
emotional intelligence
include:1) self awareness2) other awareness 3)emotional regulation4) use of emotions
systematic effort by organizations to facilitate the learning of job-related knowledge and behavior
Social Culture
Social environment of human-created beliefs, customs, knowledge, and practices that defines conventional behavior in a society
Ways of Perceiving
knowledge of OB
individual level, group level, organizational level
selective attention
The process of filtering information received by our senses.
Need for achievement
Desire to accomplish something difficult
Organizational Commitment
Extent to which an individual identifies with an organization and its goals
Appreciative Inquiry
an organizational change process that directs attention away from the group's own problems and focuses participant's on the group's potential and positive elements
Job Satisfaction
An pleasant emotion which is experienced due to met expectations on the job.Also how you feel and what you think about your job.
The tendency to look for alternative pathways to reach a desired goal
A conflict resolution style by which one party gives in to the other and acts in a completely unselfish way.
The ability to influence the behavior of others and resist unwanted influence in return.
Seen as both a conflict resolution style and an influence tactic whereby both parties work together to maximize outcomes.
two-factor theory
a theory that relates intrinsic factors to job satisfaction, while association extrinsic factors with dissatisfaction
What is satisficing?
Choosing the first acceptable alternative
rational decision-making model
step-by-step approach to making decisions, that maximize outcomes by examining all available alternatives
what percent of doctor visits are related to stress
Vicarious experiences
taking into account their observations and discussions with others who have performed such tasks.
Rules of thumb used to make decisions
three components of organizational commitment
affective commitmentcontinuance commitmentnormative commitment
devils advocate
offers constructive challenges to the teams status quo
Piece rate
Reward system that pays employees according to the number of acceptable pieces produced
Act of leading oneself to perform naturally motivating tasks and of managing oneself to do work that is required but not naturally rewarding
Goal Displacement
Let the winning argument replace finding the best solution
selective perception
select based on what your interests are
virtual work
Employee perform work away from the traditional physical workplace using information technology
No Satsfaction
Jobs that do not offer achievement, recognition, stimulating work, responsibility, and advancement.
Types of Influence Tactics (9)
Silent Authority, Assertiveness, information control, coalition formation, upward appeal, ingratiation/impression management, persuasion, exchange
Yukl notes that most definitions of leadership emphasize:
influence process
Planned Change
Intentional and occurs with a change agent's direction
Passive Management-by-exception
When the leader waits around for mistakes and errors, then takes corrective action as necessary.
Referent Power
A form of organizational power based on the attractiveness and charisma of the leader.
the choices made form among two or more alternatives
3 types of hinderance stressors
Role conflictRole ambiguityRole overload
the willingness to be vulnerable to a trustee based on positive expectations about the trustees actions and intentions
disposition based trust
your personality traits include a general propensity to trust others
Unique and new problems that often involve issues that have never been encountered before
Nonroutine problems
another name of social cognitive theory or social learning theory
self- efficacy theory
the degree to which mangers have the right to make decisions on their own
Loose rates
Payment at rates that allow employees to reach standard output with less than normal effort.
 What is transformational leadership and its main characteristics?
--Leaders move beyond exchange relationship to motivate and inspire followers by creating followers’ attachment to leaders, instilling values, transcending self-interests, and formulating visions.

Specific Components
--Intellectual stimulation: challenge followers to search for novel, creative problem solutions
--Individual consideration
group polarization
The tendency of teams to make more extreme decisions than individuals working alone.
Abraham Maslow's Hierarchy of needs
Physiological, safety, social, esteem, self-actualization
Need for Affiliation
Desire to spend time in social relationships and activities
"Rationality at work is often a myth"
c.f. Karl Weick
Irving Janice, when you are in a group and they support an idea that the "boss" wants, regardless of apprehensions
Transactional Leadership
A pattern of behavior where the leader rewards or disciplines the follower based on performance.
Hierarchy of needs theory
a hierarchy of five needs- physiological, safety, social, esteem, and self-actualization- exists such that as each need is substantially satisfied, the next need becomes dominant
work challenge stressors
1) time pressure 2) work complexity3) work responsibility
Words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual clues
High-context cultures
team composition
mix of people who make up the team
Self-perceived task ability
Degree of employee confidence in his or her potential to perform a task successfully.
questions for making ethical choices
narrow or wide interests, reflect rights?, fair?
Describe the necessary skills for empowerment and teamwork.
Competence skills, process skills (negotiating skills), cooperative skills, communication skills.
Independent Forms Model
A model that predicts that the various withdrawal behaviors are uncorrelated - that engaging in one type of withdrawal has little bearing on engaging in other types.
benign job demands
job demands that tend not to be appraised as stressful
surface level diversity
- refers to race, ethnicity, sex and age- negative effects early but go away
a. What are some major factors that can be sources of power and explain why?

(power from personal factors)
--Referent power
Expectancy Theory (cont'd)
Expectancy - If I exert alot of effort will i perform well?
Instrumentality - If I perform well will i receive outcomes?
Valence - Will the outcome be satisfying?
what rules help ensure that procedures are fair
1) consistency2) bias suppression3) representativeness4) accuracy
When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? a.
c. it has a lengthy duration
Three important aspects of working together
1) Who are members2) Develop informal understanding of acceptable and unacceptable behavior3) Separating friends from enemies
In dependent levels are found in the _____________________?
Three levels of the OB model
/ 83

Leave a Comment ({[ getComments().length ]})

Comments ({[ getComments().length ]})


{[ comment.comment ]}

View All {[ getComments().length ]} Comments
Ask a homework question - tutors are online