How to Win Friends and Influence People | Study Guide

Dale Carnegie

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Course Hero. "How to Win Friends and Influence People Study Guide." Course Hero. 15 Nov. 2017. Web. 26 May 2018. <https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/>.

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Course Hero. (2017, November 15). How to Win Friends and Influence People Study Guide. In Course Hero. Retrieved May 26, 2018, from https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/

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Course Hero. "How to Win Friends and Influence People Study Guide." November 15, 2017. Accessed May 26, 2018. https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

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Course Hero, "How to Win Friends and Influence People Study Guide," November 15, 2017, accessed May 26, 2018, https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

How to Win Friends and Influence People | Part 1, Chapter 1 : Fundamental Techniques in Handling People ("If You Want to Gather Honey, Don't Kick Over the Beehive") | Summary

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Key Takeaways

  • Even murderers like Al Capone may not blame themselves for their actions, thinking they are justified or even doing the world a favor. "People don't criticize themselves for anything, no matter how wrong it may be," the author writes.
  • There is no point in criticizing because it makes people defensive, hurts their pride, and creates resentment.
  • Rewarding people for good behavior is more effective than punishing for bad behavior.
  • Persons criticized often react by justifying themselves and returning criticism to the person criticizing them.
  • Influenced by their circumstances, people "are just what we would be under similar circumstances."
  • One technique to relieve the desire to criticize others is to write a letter and not send it.
  • To "change and regulate and improve" someone, "why not begin on yourself?"
  • Even if a criticism is clearly true or justified, people are not "creatures of logic." They often react emotionally, from feelings of "pride and vanity."
  • People should strive to be "understanding and forgiving" of others by controlling the need to criticize.
  • Parents should not overcriticize children. Children do not have the same judgment or experience as adults and can't be expected to act like adults.
  • Principle: "Don't criticize, condemn or complain."
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