How to Win Friends and Influence People | Study Guide

Dale Carnegie

Download a PDF to print or study offline.

Study Guide
Cite This Study Guide

How to Cite This Study Guide

quotation mark graphic
MLA

Bibliography

Course Hero. "How to Win Friends and Influence People Study Guide." Course Hero. 15 Nov. 2017. Web. 19 July 2018. <https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/>.

In text

(Course Hero)

APA

Bibliography

Course Hero. (2017, November 15). How to Win Friends and Influence People Study Guide. In Course Hero. Retrieved July 19, 2018, from https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/

In text

(Course Hero, 2017)

Chicago

Bibliography

Course Hero. "How to Win Friends and Influence People Study Guide." November 15, 2017. Accessed July 19, 2018. https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

Footnote

Course Hero, "How to Win Friends and Influence People Study Guide," November 15, 2017, accessed July 19, 2018, https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

How to Win Friends and Influence People | Part 2, Chapter 4 : Six Ways to Make People Like You (An Easy Way to Become a Good Conversationalist) | Summary

Share
Share

Key Takeaways

  • In conversation, what many people really want is "an interested listener" with whom to share their own stories, experiences, and opinions.
  • Give your conversation partner "the implied flattery of rapt attention" along with praise, but be truthful in your statements.
  • Use body language to show you are listening actively: for example, face the speaker and maintain eye contact.
  • Let customers have their full say. Don't "interrupt ... contradict them, irritate them." Even the most aggressive, unpleasant complainer "will frequently soften and be subdued in the presence of a patient, sympathetic listener." Sometimes what these people want is simply a "feeling of importance." Thank customers for their input and try to see things from their point of view.
  • Listen intently at home, too. When "you stop whatever you are doing and listen" to your children or spouse, you are demonstrating your love for them and their importance to you.
  • People may not be looking for advice when they have a problem. Sometimes they just need to vent or work through thoughts on their own by verbalizing them to a willing listener.
  • Principle: "Be a good listener. Encourage others to talk about themselves."
Cite This Study Guide

information icon Have study documents to share about How to Win Friends and Influence People? Upload them to earn free Course Hero access!