How to Win Friends and Influence People | Study Guide

Dale Carnegie

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Course Hero. "How to Win Friends and Influence People Study Guide." Course Hero. 15 Nov. 2017. Web. 21 June 2018. <https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/>.

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Course Hero. (2017, November 15). How to Win Friends and Influence People Study Guide. In Course Hero. Retrieved June 21, 2018, from https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/

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Course Hero. "How to Win Friends and Influence People Study Guide." November 15, 2017. Accessed June 21, 2018. https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

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Course Hero, "How to Win Friends and Influence People Study Guide," November 15, 2017, accessed June 21, 2018, https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

How to Win Friends and Influence People | Part 3, Chapter 6 : How to Win People to Your Way of Thinking (The Safety Valve in Handling Complaints) | Summary

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Key Takeaways

  • Listen patiently, and let other people express themselves completely. If you interrupt to argue or disagree, they will keep thinking of the ideas they want to express rather than pay attention to what you are saying.
  • Listen with an open mind and sincere interest to the other person's complaint so they feel heard. Often people talk and talk but never listen.
  • Allow people to talk about their own achievements, interests, and problems to make "a favorable impression." To have good relations with others, talk less about yourself, and listen more to those around you.
  • Principle: "Let the other person do a great deal of the talking."
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