How to Win Friends and Influence People | Study Guide

Dale Carnegie

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Course Hero. "How to Win Friends and Influence People Study Guide." Course Hero. 15 Nov. 2017. Web. 22 Feb. 2018. <https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/>.

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Course Hero. (2017, November 15). How to Win Friends and Influence People Study Guide. In Course Hero. Retrieved February 22, 2018, from https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/

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Course Hero. "How to Win Friends and Influence People Study Guide." November 15, 2017. Accessed February 22, 2018. https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

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Course Hero, "How to Win Friends and Influence People Study Guide," November 15, 2017, accessed February 22, 2018, https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

How to Win Friends and Influence People | Part 3, Chapter 9 : How to Win People to Your Way of Thinking (What Everybody Wants) | Summary

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Key Takeaways

  • To foster good will and soothe irritated feelings, use phrases such as "I don't blame you ... for feeling as you do" and "If I were you I would undoubtedly feel just as you do."
  • People are products of their "environment and experiences." Think about the other person's life and how it has been different from yours to help understand their actions or motivations.
  • People crave sympathy; "give it to them, and they will love you."
  • Apologize if you offend someone, and be sympathetic to their feelings. If you are insulted or offended yourself, strive for the personal satisfaction of controlling your temper and "returning kindness for an insult."
  • If possible wait to respond to a message that has upset or offended you. Let your temper cool, and think through your response carefully.
  • Show people the benefits of doing as you suggest, from their perspective. How does the action benefit them?
  • Principle: "Be sympathetic with the other person's ideas and desires."
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