How to Win Friends and Influence People | Part 4, Chapter 5 : Be a Leader: How to Change People Without Giving Offense or Arousing Resentment (Let the Other Person Save Face) | Summary

Key Takeaways

• Rather than trample "the feelings of others, getting our own way," think about how the other person feels and whether your words might hurt the person's pride. Instead "a few minutes thought, a considerate word or two, a genuine understanding of the other person's attitude" can make the situation easier for both.
• Use "tact and consideration" during difficult conversations such as those when "discharging or reprimanding an employee." By being tactful you can spare another's feelings and help ensure good will for the future.
• Don't put people on the spot, particularly in front of others. There is no good reason to hurt a person's dignity.
• When someone makes a mistake, remember and praise the good work they've done. Be understanding and show you have faith in the person to do the job well.
• Principle: "Let the other person save face."