How to Win Friends and Influence People | Study Guide

Dale Carnegie

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Course Hero. "How to Win Friends and Influence People Study Guide." Course Hero. 15 Nov. 2017. Web. 18 July 2018. <https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/>.

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Course Hero. (2017, November 15). How to Win Friends and Influence People Study Guide. In Course Hero. Retrieved July 18, 2018, from https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/

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Course Hero, "How to Win Friends and Influence People Study Guide," November 15, 2017, accessed July 18, 2018, https://www.coursehero.com/lit/How-to-Win-Friends-and-Influence-People/.

How to Win Friends and Influence People | Part Summaries

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Part Summaries Chart

Part Summary
Prefaces The text opens with three introductory sections that discuss the book. Written by Dorothy Carnegie, this preface... Read More
Part 1, Chapter 1 Even murderers like Al Capone may not blame themselves for their actions, thinking they are justified or even doing the ... Read More
Part 1, Chapter 2 The only way to get someone to do something is by making them want to do it. Many people are driven by "the des... Read More
Part 1, Chapter 3 The full title of this chapter is "He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way." C... Read More
Part 2, Chapter 1 To make friends, show interest in other people rather than try to impress them or make them interested in you. People ar... Read More
Part 2, Chapter 2 You may spend a lot of money on clothes and jewels, but a sour face ruins the effect: "The expression one wears on one's... Read More
Part 2, Chapter 3 Remembering a person's name and a few details about their personal life is "a subtle and very effective compliment" to t... Read More
Part 2, Chapter 4 In conversation, what many people really want is "an interested listener" with whom to share their own stories, experien... Read More
Part 2, Chapter 5 Carnegie relates how, before meeting someone new, Theodore Roosevelt would study that person's interests to connect with... Read More
Part 2, Chapter 6 To connect with people, find something you can "honestly admire" about them. "Radiate a little happiness" not b... Read More
Part 3, Chapter 1 People sometimes correct others or engage in arguments to "get a feeling of importance and display ... superiority." Oft... Read More
Part 3, Chapter 2 Telling someone they're wrong creates resentment and resistance. The person you're criticizing may take the criticism as... Read More
Part 3, Chapter 3 When you readily admit you are in the wrong, others will be less likely to criticize or condemn you. Instead they may sh... Read More
Part 3, Chapter 4 Letting your temper loose on someone may be gratifying for you, but it will not be pleasant for the other person nor "ma... Read More
Part 3, Chapter 5 Begin a conversation by talking about points of agreement rather than differences. Emphasize—and "keep on emphasizing"—t... Read More
Part 3, Chapter 6 Listen patiently, and let other people express themselves completely. If you interrupt to argue or disagree, they will k... Read More
Part 3, Chapter 7 People have more faith in their own ideas than in the ideas of others. People want to be consulted about their ... Read More
Part 3, Chapter 8 When you disagree with someone, try to understand rather than condemn—nobody thinks they are wrong. Find out the reason ... Read More
Part 3, Chapter 9 To foster good will and soothe irritated feelings, use phrases such as "I don't blame you ... for feeling as you do" and... Read More
Part 3, Chapter 10 Most people "have a high regard for themselves" and consider themselves unselfish. People often have "two reaso... Read More
Part 3, Chapter 11 Present information in a dramatic or unique way to capture your audience's attention: "The truth has to be made vivid, i... Read More
Part 3, Chapter 12 Setting up a competition can stimulate productivity and motivate people to achieve. For some people the challenge of a d... Read More
Part 4, Chapter 1 Before finding fault with a person, begin with a sincere compliment to soften the sting of the criticism. Point... Read More
Part 4, Chapter 2 Although people may begin with praise before they criticize someone, they soon follow with a "but" statement. The word b... Read More
Part 4, Chapter 3 Remember your own shortcomings and mistakes before criticizing another person. Make allowances for the person's age and ... Read More
Part 4, Chapter 4 Rather than telling people what to do, let them figure it out their own way. Doing this provides "a feeling of importanc... Read More
Part 4, Chapter 5 Rather than trample "the feelings of others, getting our own way," think about how the other person feels and whether yo... Read More
Part 4, Chapter 6 Praising improvement "inspires the other person to keep on improving," so use praise instead of condemnation to motivate... Read More
Part 4, Chapter 7 It is easier to lead people and change their attitude or behavior when you earn their respect and show you respect them ... Read More
Part 4, Chapter 8 If you emphasize a person's mistakes, even if you are being truthful and accurate, the person may become discouraged and... Read More
Part 4, Chapter 9 Make people feel important when asking them to do something for you. You might, for example, suggest that they are doing... Read More
A Shortcut to Distinction This section offers a short biography of Dale Carnegie. For more than 20 years of his career, Carnegie taught c... Read More
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