If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Information We Collect
When you visit the Website you provide us with two types of information: (i) personal information you knowingly choose to disclose that is collected by us and (ii) use information collected by us as you interact with the Website.
When you register with the Website, you provide us with certain personal information, such as your name, your email address, your school, your status, your major, your graduation year, as well as sensitive information such as credit card information and any other personal or preference information that you provide to us.
Technologies such as: cookies, beacons, tags and scripts are used by the Website and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Website functionality.
Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Local Storage Objects (HTML5)
We and third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs.
Use of Information Obtained by the Website
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you periodical email newsletters about joint ventures, significant updates to the Website or marketing communications
- Send you marketing communications
- Administer contests and sweepstakes you entered, and notify you if you won
- Respond to your questions and concerns
- Improve our Website and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
- Facilitate your transactions with other users
- Enable you to post your resume, search job postings, and contact or be contacted by prospective employers
- List you in our member directory made available only to other members
- List you in our publicly accessible member directory. If you do not want to be listed in our directory contact us at [email protected].
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected].
We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.
When you register with the Website, you create your own account. Your username and email will be attached to material you upload on the Website. The Website will not provide any of your other personal information to third parties.
When you disclose your Facebook account email address and password to the Website on the Invite Friends page, the Website will only use such information to (i) add you to the Facebook group named "Course Hero Inc." and (ii) invite your Facebook friends to join the Facebook group named "Course Hero Inc." All such Facebook transmissions using your Facebook password are automatically performed over a secure, encrypted connection. The Website does not store your Facebook password.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information
- in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- as required by law such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- if Course Hero is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership; or
- to any other third party with your prior consent to do so.
We may share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at [email protected].
We make your contact information available to other users that you transact with on this Website to help complete the transaction.
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changing or Removing Information
Upon request Course Hero will provide you with information about whether we hold any of your personal information. To request this information please complete this form, contact us at [email protected] with a link to the identified material/content. We will respond to your request within 5 business days.
Users may modify, delete or remove any of their account information at any time by logging into the My Account page. Information will be updated immediately. Individuals who wish to deactivate their Website account may do so on the My Account page.
Protecting Information and Security
The Website takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. Because email and instant messaging are not recognized as secure communications, the Website requests that you not send private information to us by email.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at [email protected].
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you choose to use our referral service to tell a friend about our Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. Course Hero stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at [email protected] to request that we remove this information from our database.
Social Media Widgets
Single Sign On
You can log in to our Website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Website to your profile page to share with others within your network.
The profile you create on our Website will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. If you wish to request removal of your information from our directory, you can contact us at [email protected].
To remove unauthorized profiles, please send an email to [email protected].
If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. If Course Hero learns that personal information of persons under 13 years of age has been collected through the Website, then Course Hero will take the appropriate steps to delete this information.
Course Hero, Inc.
2000 Seaport Blvd, Floor 3
Redwood City, CA 94063