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Problem Management Mastery Quiz

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1. What is the primary goal of Problem Management within the ITIL framework?

2. Which of the following is a common technique used in Problem Management for identifying root causes?

3. In ITIL, which process is primarily concerned with addressing and resolving the root causes of incidents to prevent their recurrence?

4. What distinguishes Problem Management from Incident Management?

5. Which ITIL process involves analyzing historical incidents and problems to identify trends and potential areas for service improvement?

6. What is a 'Known Error' in the context of ITIL Problem Management?

7. When performing Problem Management, which of the following should ideally come first?

8. In the context of ITIL, what is the role of a 'Problem Record'?

9. Which of the following is NOT an objective of Problem Management?

10. What outcome is expected from successful Problem Management?