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Service Level Management Mastery Quiz

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1. What is the primary purpose of Service Level Management (SLM)?

2. Which of the following is a typical component of a Service Level Agreement (SLA)?

3. Question 2 text

4. In ITIL, what is the purpose of the Service Improvement Plan (SIP)?

5. What role does Incident Management play in Service Level Management?

6. Which of the following is NOT a goal of Service Level Management?

7. How does Service Level Management benefit an organization?

8. What is the outcome of a well-implemented Service Level Management process?

9. Which phase of ITIL involves Service Level Management?

10. Which tool is essential for tracking and measuring the performance of IT services in relation to the agreed-upon service levels?