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Industrial Engineering in Service Industries Quiz

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1. What process improvement methodology focuses on eliminating waste and reducing variability in service industries?

2. In terms of service blueprinting, what does the line of visibility represent?

3. Which of the following is a core objective of operations management in service industries?

4. What is a primary challenge in applying industrial engineering principles to service industries?

5. Which of the following methods is typically used to measure customer satisfaction in service industries?

6. How does queue management contribute to operations efficiency in service industries?

7. What role does technology play in modern service industries?

8. What principle of lean management involves continuously improving and refining processes?

9. In service industries, why is understanding customer journeys critical?

10. What is the significance of capacity management in service industries?