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Conflict Management Quiz

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1. What is the first step in the conflict resolution process?

2. Which of the following best describes the 'compromising' conflict resolution style?

3. In the Thomas-Kilmann Conflict Mode Instrument, which mode is characterized by attempting to satisfy the other party's concerns while neglecting one's own?

4. Effective conflict resolution often involves which of the following communication skills?

5. Which of the following is not a typical outcome of conflict within a team?

6. What role does 'empathy' play in conflict resolution?

7. In which situation would using a 'collaborative' conflict management style be most effective?

8. The 'Avoiding' conflict resolution style is characterized by:

9. How does 'feedback' contribute to conflict resolution?

10. What distinguishes 'mediation' from other conflict resolution techniques?