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Customer Relationship Management Software Quiz

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1. What is the primary purpose of Customer Relationship Management (CRM) software?

2. Which feature is most commonly associated with CRM software?

3. What advantage does cloud-based CRM software have over on-premise CRM software?

4. Which of the following is a key benefit of integrating social media with CRM software?

5. In the context of CRM software, what does the acronym SFA stand for?

6. How does CRM software contribute to improving customer retention?

7. What is a common use case for automation in CRM software?

8. Which of the following is not a typical feature of CRM software?

9. How does predictive analytics in CRM software benefit businesses?

10. What role does CRM software play in omnichannel marketing?